Warranty Information

At Flagman of America, we stand behind the products and services we provide. We offer flags, flagpoles, accessories, and installation services from a variety of manufacturers, and warranty coverage may vary by product.

This page explains how to obtain warranty information and request assistance with a warranty claim.

Product & Manufacturer Warranties

Many flagpoles and accessories sold by Flagman of America are covered by warranties provided by their respective manufacturers.

Warranty periods, coverage, exclusions, and claim procedures vary depending on the manufacturer, product model, and purchase date.

The specific warranty applicable to a product is determined by the written warranty provided with that product or otherwise applicable at the time of purchase.

Some warranties cover only the flagpole shaft, while others may provide separate coverage for hardware, finishes, or accessories.

If you would like to confirm the warranty coverage for a product before ordering, please contact us. We will help you identify the applicable warranty information.

Flagpole Warranty Assistance

If you believe a flagpole or accessory has a manufacturing defect, please contact Flagman of America before returning or disposing of the item.

To help us review your request, please provide:

• Your order number or proof of purchase.

• The manufacturer and product model, if known.

• A description of the issue.

• Clear photographs of the product and any damage.

• Information about the installation and circumstances surrounding the issue, when relevant.

We will help identify the applicable warranty and explain the available claim process.

Depending on the product, the manufacturer may need to inspect the item or approve the claim before a repair or replacement is authorized.

Warranty coverage may be affected by improper installation, misuse, accidents, unauthorized modifications, extreme weather, or other conditions described in the applicable warranty.

Removal, installation, freight, and related expenses may not be covered by certain manufacturer warranties. Please review the applicable terms before proceeding with a claim.

Flagman of America “Forever” American Flag Repair Program

Our Forever American Flag repair program provides eligible customers with repair services for the original qualifying flag purchased through the program.

The program is intended to extend the usable life of a flag through appropriate repairs when its condition allows.

Repair Eligibility

• Coverage applies to the original qualifying flag and its original purchaser.

• Proof of purchase is required.

• Repairs are available only while the fabric remains suitable for repair.

• Flagman of America will assess whether a repair can be completed without compromising the flag's usable condition.

• The program does not guarantee an unlimited number of repairs or that every damaged flag can be restored.

Program Exclusions

The repair program does not include cleaning, color restoration, replacement of the entire flag, or damage caused by misuse, abuse, or improper care.

Customers are responsible for shipping costs to and from our facility unless otherwise agreed.

If a flag can no longer be reasonably repaired, we will explain our findings.

Sending a Forever Flag for Repair

Please contact us before sending your flag so we can provide instructions.

Repair Address:

Flagman of America
Attn: Forever Flag Repairs
22 East Main Street
Avon, CT 06001

Customers may also contact us about dropping off an eligible flag at our Avon location.

Flagman of America Installation & Repair Labor Warranty

Flagman of America provides a one-year warranty on parts and labor for installation and repair work performed by our team, beginning on the date of service.

If you experience an issue with work performed by Flagman of America during this period, please contact us with your service documentation and a description of the problem.

We will review the concern and determine whether it is covered under the applicable service warranty.

Any additional terms or exclusions stated in the original service agreement may apply, subject to applicable law.

Warranty Claims & Returns

Please contact us before returning a product for warranty evaluation.

Do not remove, dismantle, or ship a large flagpole or other installed product without first discussing the appropriate procedure with us.

A warranty claim is separate from an ordinary change-of-mind return. For standard returns, shipping damage, or incorrect merchandise, please review our Return & Refund Policy.

Nothing on this page limits warranty rights or other remedies that cannot legally be excluded under applicable law.

Contact Us

For warranty questions or assistance with a claim, contact:

Flagman of America
22 East Main Street
Avon, CT 06001

Email: Sales@flagman.com
Phone: 860-678-0275
Toll-Free: 1-800-835-2462

Please include your order number and product details when contacting us.