Shipping Policy
At Flagman of America, we work to ship orders safely and efficiently using established shipping carriers. Because we sell everything from small flags and accessories to custom products and large flagpoles, shipping methods and processing times may vary.
Please review the information below before placing your order.
Order Processing Times
Most in-stock merchandise ships within 1–2 business days, excluding weekends and holidays.
Processing times may be longer for custom products, made-to-order flags, oversized items, special orders, or merchandise that is temporarily unavailable.
Where applicable, product pages may display additional production or lead-time information.
If we anticipate a delay beyond the applicable promised shipping timeframe, we will contact you with the required information and available options, including cancellation and a full refund when required by law.
Shipping Carriers & Methods
We primarily ship using UPS and USPS. Other carriers or freight services may be used when appropriate for the product, destination, or shipment requirements.
Available shipping methods and charges are generally displayed at checkout.
For orders with free shipping or flat-rate shipping, Flagman of America may select the most suitable available ground shipping service.
We do not guarantee a particular carrier or shipping service unless expressly agreed to before the order is placed.
Shipping Costs
Shipping charges, when applicable, are calculated or displayed during checkout based on the available shipping options.
Certain oversized, heavy, or unusually shaped products may require special packaging, freight service, or additional shipping arrangements.
If an order requires a shipping adjustment that was not disclosed at checkout, we will contact you before proceeding so you can review the available options.
Estimated Delivery Dates
Estimated delivery dates are provided for planning purposes and are not guaranteed unless expressly identified as guaranteed.
Once an order has shipped, transit times may be affected by carrier operations, weather, holidays, and other circumstances beyond our control.
If you need an item for a particular event or deadline, please contact us before ordering to discuss availability and shipping options.
Our shipping commitments and any required delay notices or refunds remain subject to applicable law.
Payment Processing
Payment may be authorized or captured when an order is placed, including for merchandise that requires additional processing or production time.
Orders remain subject to our applicable fulfillment, cancellation, and refund policies.
Tracking Information
When tracking is available, shipment details are generally provided after your order ships.
Tracking updates are maintained by the shipping carrier and may not appear immediately after a label is created.
For international shipments, tracking information may also be available through the destination country's postal or delivery service.
Lost, Delayed, or Missing Packages
If your package is delayed, appears lost in transit, or has not arrived, please contact us with your order number and tracking information.
We will review the shipment details and, when appropriate, assist with a carrier investigation or claim.
If a shipment is confirmed lost or was not delivered as agreed, we will work with you toward an appropriate resolution, which may include replacement or refund, subject to applicable law.
Carrier investigation and insurance claim procedures vary by shipping service.
We encourage customers to report delivery concerns promptly so that tracking records and carrier claim options remain available.
Packages Marked Delivered
If tracking indicates that your package was delivered but you cannot locate it, please:
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Check the delivery location, nearby entrances, and any secure package areas.
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Check with household members, building staff, or others who may have accepted the delivery.
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Contact Flagman of America if the package remains missing.
We may review tracking records, delivery scans, photographs, and other available information to help determine what occurred.
Resolution will depend on the circumstances of the delivery and applicable law.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error, please contact us immediately. We will attempt to accommodate address changes before shipment, but changes cannot always be guaranteed.
If a shipment is returned or requires additional transportation because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply. We will explain any applicable charges before arranging reshipment.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include your order number, photographs of the damaged merchandise, and photographs of the packaging if available.
Please retain the original packaging and damaged items until we provide further instructions, as they may be needed for inspection or a carrier claim.
We will review the circumstances and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Freight & Oversized Shipments
Large flagpoles and certain oversized products may ship by freight carrier.
Before signing for a freight delivery:
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Inspect the visible condition of the packaging, crate, or shipment.
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Check for obvious damage, shortages, or missing pieces when reasonably possible.
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Note any visible damage or shortage on the delivery receipt.
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Photograph visible damage when possible.
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If the shipment appears seriously damaged, contact Flagman of America promptly for instructions. Refusing delivery may be appropriate in some circumstances.
Some damage may not be visible until the shipment is unpacked. If you discover concealed damage, contact us as soon as possible and retain the packaging.
Signing a delivery receipt does not automatically eliminate all rights regarding concealed damage, missing merchandise, or other delivery problems.
International Shipping
International shipping availability and costs depend on the destination, product, and selected shipping service.
Unless otherwise stated at checkout, customers may be responsible for applicable import duties, taxes, customs charges, and fees assessed by the destination country.
International delivery estimates may be affected by customs processing and local carrier operations.
For shipments to Canada delivered through the postal network, tracking may also be available through Canada Post.
Returns & Refunds
For information about returns, damaged merchandise, order cancellations, and refunds, please review our Return & Refund Policy.
Custom and made-to-order merchandise may be subject to additional terms described in our Custom Product Policy.
Contact Us
For shipping questions or assistance with an order, please contact:
Flagman of America
22 East Main Street
Avon, CT 06001
Email: Jordan@flagman.com
Phone: 860-678-0275
Toll-Free: 1-800-835-2462
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.
