At Flagman of America, we offer custom flags, banners, and other products manufactured or modified to meet our customers' specifications.
We work closely with customers throughout the quoting, artwork, and approval process to help ensure that each custom order is produced according to the agreed specifications.
Because custom products are made specifically for an individual customer, they are subject to the following terms.
What Qualifies as a Custom Product?
Custom products include, but are not limited to:
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Custom-printed or custom-sewn flags and banners.
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Products manufactured in nonstandard sizes, colors, or configurations.
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Personalized merchandise featuring customer-supplied artwork, text, or logos.
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Stock products modified to meet a customer's specific requirements.
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Other made-to-order merchandise identified as custom or nonreturnable before purchase.
Quotes, Payment & Order Approval
Custom product pricing is based on the specifications, quantities, materials, and production requirements provided during the quoting process.
Payment may be required before artwork preparation, materials purchasing, or production begins.
Before production, Flagman of America will request written approval of the applicable design and order specifications.
Written approval may be provided by email or through another documented approval method.
Customers are responsible for reviewing the information presented for approval, including spelling, artwork, colors, dimensions, quantities, layout, and other agreed specifications.
Please notify us of any errors or requested changes before approving your order.
Artwork & Proof Approval
Digital proofs are provided to communicate the intended design and layout. They may not perfectly represent the appearance of the finished product.
Customers should carefully review all proofs before providing written approval.
Once a proof or production specification has been approved, Flagman of America may proceed with production based on that approval.
Changes requested after approval may require additional charges, revised lead times, or a new order, depending on the stage of production.
If Flagman of America produces an item that materially differs from the approved specifications due to an error on our part, please contact us so we can review the issue and determine an appropriate resolution.
Colors, Materials & Production Variations
We make reasonable efforts to reproduce approved artwork and colors accurately.
However, colors may appear differently on digital screens than on finished fabric or other printed materials. Printing methods, fabric type, lighting, and other production factors may also affect the final appearance.
Unless a specific color-matching standard or physical sample has been expressly agreed to in writing, an exact match between a digital display and the finished product is not guaranteed.
Reasonable manufacturing variations may occur.
If precise color reproduction is important to your project, please discuss color requirements, physical samples, or available proofing options with us before approving production.
Customer-Supplied Artwork & Permissions
Customers submitting artwork, logos, trademarks, photographs, text, or other designs represent that they own the materials or have obtained the permissions necessary for the requested reproduction.
Certain official seals, insignia, emblems, and protected designs may require additional authorization.
Flagman of America may request written proof of permission before accepting or producing an order.
We reserve the right to decline artwork or orders that we reasonably believe may violate applicable law, intellectual-property rights, or our published content standards.
Flagman of America and its production partners may use customer-supplied artwork as reasonably necessary to prepare, manufacture, and fulfill the requested order.
Customer-supplied artwork remains the property of its respective owner.
Custom Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel a custom order.
Before production or other order-specific work begins, we will review whether the order can be canceled or modified.
Once artwork preparation, materials purchasing, or manufacturing has begun, cancellation or changes may not be possible without costs.
Any cancellation charges will be based on applicable disclosed terms and reasonable, documented costs incurred, subject to applicable law.
We will explain the available options and any applicable charges before processing a requested cancellation.
If Flagman of America must cancel an order because it cannot be produced or fulfilled as agreed, we will provide an appropriate refund in accordance with applicable law.
Returns & Refunds
Because custom products are manufactured or modified to customer specifications, they are generally not eligible for return, exchange, or refund due to a change of mind, customer ordering error, or preference concerning an approved design.
However, if a custom product arrives defective, damaged, or materially different from the approved specifications due to an error for which Flagman of America is responsible, please contact us.
We may request photographs or an inspection to evaluate the issue and determine an appropriate resolution, such as correction, replacement, or refund.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
Production Lead Times & Delivery
Custom product lead times vary depending on the design, materials, order quantity, production schedule, and other requirements.
Estimated production and delivery dates are provided for planning purposes and are not guaranteed unless expressly agreed otherwise.
We will communicate material changes to the anticipated production schedule and provide any required notices, cancellation options, or refunds under applicable law.
If your custom order is needed for a specific event or deadline, please notify us before placing the order so we can discuss available options.
Expedited Shipping
Selecting or paying for expedited shipping does not automatically expedite artwork preparation or manufacturing.
Expedited shipping applies to the transportation service used after the completed product is ready to ship, unless expedited production has been separately confirmed in writing.
Questions About a Custom Order?
If you have questions about artwork, specifications, proof approval, production timing, or cancellation eligibility, please contact us before approving your order.
Flagman of America
22 East Main Street
Avon, CT 06001
Custom Orders: Jordan@flagman.com
Phone: 860-678-0275
Toll-Free: 1-800-835-2462
For general return and refund information, please review our Return & Refund Policy.
