Return & Refund Policy

At Flagman of America, we want you to be satisfied with your purchase. If you have a question or concern about an order, please contact us so we can assist you.

This policy explains our standard return, refund, exchange, and cancellation procedures. Certain custom, personalized, and made-to-order products have additional restrictions, as described below.

Standard Returns — 30 Days

Most unused, non-custom merchandise may be returned within 30 days of delivery, subject to the following conditions:

• Items must be unused, undamaged, and in resalable condition.

• Customers are responsible for return shipping costs for returns due to a change of mind, incorrect item selection, or personal preference.

• Original shipping charges are generally nonrefundable for these returns.

• Returned merchandise is subject to inspection before a refund or exchange is approved.

We recommend contacting us before sending a return so we can help confirm eligibility and provide instructions.

Defective, Damaged, or Incorrect Merchandise

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery, whenever possible.

Include your order number, a description of the issue, and photographs if available.

We may request photographs or require the merchandise to be returned for inspection.

If we confirm a product defect, shipping damage, or an error on our part, we will work with you to provide an appropriate resolution, such as a replacement, exchange, or refund.

For verified errors or defects for which Flagman is responsible, we will cover reasonable return shipping costs when a return is necessary.

This reporting period does not limit any rights or remedies available under applicable law or an applicable product warranty.

Custom, Personalized & Made-to-Order Products

Custom and personalized products are generally not eligible for return or refund due to a change of mind, design preference, or customer ordering error.

This includes products manufactured or modified to a customer's specifications, such as custom flags, personalized items, and stock products altered for a particular order.

If a custom product arrives defective or does not match the approved specifications due to an error on our part, please contact us so we can review the issue and determine an appropriate resolution.

Additional details are available in our Custom Product Policy.

Cut-to-Order Fabric

Fabric sold by the yard and cut specifically for an order is not eligible for return due to a change of mind or ordering error.

If the fabric arrives defective, damaged, or different from what was ordered, please contact us for assistance.

Order Cancellations

If you need to cancel an order, please contact Flagman of America as soon as possible at Sales@flagman.com or 860-678-0275.

We understand that ordering mistakes happen, and we will do our best to accommodate cancellation requests before an order has shipped or entered production.

Customer-Requested Cancellations

When a customer voluntarily cancels an otherwise valid order simply because they no longer wish to purchase the merchandise, a cancellation fee may apply to help recover nonrefundable payment-processing costs incurred on the original transaction.

Any applicable cancellation fee will be limited to the actual, nonrefundable payment-processing costs incurred on the original transaction. We will inform the customer of the fee and the resulting refund amount before processing the cancellation, subject to applicable law.

When We Do Not Charge a Cancellation Fee

We do not charge this fee when:

• A customer needs to correct an order or cancel and place a replacement order.

• Flagman of America cancels an order because merchandise is unavailable or cannot be fulfilled.

• An order is canceled because it does not meet a stated minimum purchase quantity.

• A cancellation results from an error made by Flagman of America.

• A full refund is required by applicable law.

We may also waive the fee as a customer-service courtesy.

Custom & Made-to-Order Products

Custom, personalized, and made-to-order products may have additional cancellation restrictions once artwork preparation, materials purchasing, or production has begun.

Please review our Custom Product Policy for more information.

Shipping Delays & Delivery Estimates

Estimated shipping and delivery dates are provided for planning purposes and are not guaranteed unless expressly stated otherwise.

Processing times may vary depending on product availability, customization requirements, and production schedules. Carrier transit times may also be affected by weather, service disruptions, and other circumstances beyond our control.

If we cannot ship an order within the applicable promised timeframe, we will provide any required delay notice and cancellation or refund options in accordance with applicable law.

If you need an order for a specific event or deadline, please contact us before placing your order to discuss availability and timing.

How to Return an Item

Please contact us before returning merchandise or use the Return an Order link on our website to begin a return request.

Once your return is approved, package the merchandise securely and include your order number and contact information.

Return Address:

Flagman of America
Returns — Order #[Your Order Number]
22 East Main Street
Avon, CT 06001

Customers are responsible for return shipping on ordinary change-of-mind returns. If the return is due to a confirmed error or defect for which Flagman is responsible, we will provide appropriate return instructions.

Refund Processing

Once we receive and inspect an eligible return, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. Processing times vary depending on the payment provider or financial institution.

If the original payment method is no longer available or a refund cannot be processed through the original transaction, please contact us so we can determine an appropriate alternative.

Any applicable deductions, such as customer-paid return shipping or a properly disclosed cancellation fee, will be explained.

Contact Us

For return, refund, or cancellation questions, please contact:

Flagman of America
22 East Main Street
Avon, CT 06001

Email: Sales@flagman.com
Phone: 860-678-0275
Toll-Free: 1-800-835-2462

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.